Reference

Our Terms & Conditions explain how your account works

When you open an account with us, these terms govern how you deposit, play and withdraw.

Account eligibility and verificationPayment method rules and limitsWithdrawal and payout proceduresDispute resolution and contact paths
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ultra slot Our Terms & Conditions explain how your account works
GET HELP FAST

How to reach us about your account or terms

If you have questions about these terms, your account status, or how a transaction was processed, we're here to help. Our support team is available through multiple channels so you can reach us the way that suits you best. Response times depend on which channel you choose, but we aim to address all account queries within one business day.

Team online

Live chat

Open the chat window in your account lobby or on our homepage. Available during peak hours. Best for quick questions about account access, payment options or dispute details.

Email support

Send your query to our support inbox with your account email and a description of the issue. We reply within 24 hours with next steps, documentation or resolution.

In-account messages

Use the message centre in your account dashboard to contact us directly. Attach screenshots or transaction IDs if needed. Ensures all communication is logged on your record.

YOUR DATA AND SECURITY

How we protect your account and information

Your account security and data privacy are built into how we operate. We use encryption on all transactions, verify every withdrawal before release, and keep your personal information separate from gameplay data.

Encrypted transactions

All deposits via DANA, OVO, GoPay and QRIS, and all withdrawals, are encrypted end-to-end. We do not store payment credentials after processing.

Withdrawal verification

Every payout is verified against your account history, source of funds and destination wallet. This protects you and us from fraud and chargebacks.

Account access control

You control login permissions, linked payment methods and session timeout. Change these settings any time in your account security page.

Data retention

We keep transaction records and account activity logs for the period required by law, then delete or anonymise them. You can request a data export at any time.

Dispute investigation

If you report a transaction error or disputed charge, we investigate with your payment provider within five business days and send you a full report.

Policy updates

When these terms change, we notify you by email and in-account message at least 14 days before the change takes effect. You can accept or close your account.

Frequently asked questions about our terms

Players in Medan and across Indonesia ask the same questions about eligibility, deposits, payouts and what happens if there's a dispute. We've answered the ones that come up most often. If your question isn't here, reach out to support and we'll explain how the terms apply to your situation.

You must be of legal age to gamble where you live, have valid identification, and use accurate personal details. Eligibility depends on local law where you are located. You cannot hold multiple active accounts under different names or emails. If we find duplicate accounts, we reserve the right to close them and review any transactions.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals in Indonesia. Each method has its own limits and processing time. DANA and GoPay deposits typically clear in under a minute. Minimum deposit is set per method; withdrawal minimums are published in your account wallet section.

Once you request a withdrawal, we verify it against your account history and check for any pending disputes. If verification passes, the funds are sent to your linked wallet. Processing time depends on your payment method — most complete within one business day. You'll see status updates in your transaction history.

You can update your phone number, email and linked payment methods in your account settings at any time. Changes to your legal name or identification require support verification for security. Contact our support team with new documents and we'll review the update within 24 hours.

If you report an unauthorized deposit, incorrect payout amount or duplicate charge, we open an investigation immediately. We pull your transaction log, check with your payment provider and send you a written report within five business days. If the dispute is upheld, we correct it and credit your account or refund your wallet.

Yes. You can request account closure at any time through your account settings or by contacting support. We'll freeze the account immediately and process any outstanding balance to your linked payment method within five business days. After closure, you cannot reopen the same account — a new application is required.

We retain transaction history, deposits, withdrawals and gameplay records for seven years as required by law, then delete them. If your account is closed, we keep records of your final balance and any disputes for the same period. You can request data export or deletion within legal timeframes by contacting support.

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